Band 3 Patient Services Administrator

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Based within the Walsall and Sandwell and Dudley areas. ( main base Brace Street) The post holder will carry out clerical and administrative duties to ensure the efficient operation  of the dental service.  The post holder will be responsible for their own workload and will be  expected to develop and maintain up to date knowledge of all services within their Speciality  Management Group which will enable them to deal with any service related queries.  To work flexibly within the dental team providing high quality dental care for a wide spectrum of  patients including adults, children, and patients/clients with special needs and medically  compromised patients.  This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be  flexible and rotate with other team members thereby ensuring cover across other Specialty  Management Groups as and when required.

Main duties of the job

First point of contact for all service users and visitors to the clinic reception greeting in a  professional and friendly manner and notify the appropriate person of individual’s arrival.   Responsible for the management of clinics and waiting lists within their Specialty  Management Group.   Prepare and update clinical records for all patients booked within Dental Services  ensuring that appropriate records such as referral letters are attached/ scanned  appropriately in accordance with Trust’s Policies and Procedures.  Therefore ensuring  that the records are available to clinicians prior to appointments. Prepare clinics in  advance by printing day lists, pulling out the complete patient records e.g. radiographs,  referral etc.    Support clinic preparation by identifying and chasing any missing information such as  histopathology, blood results, imaging etc.

Detailed job description and main responsibilities

To work within one of five Specialty Management Groups providing a comprehensive, efficient  and effective administrative service in order to meet the Trusts patient waiting time targets and  enhance patient experience.  The Specialty Management Groups are often the first contact a patient will have with the  Dental Services and may be regarded as the ‘shop window’.  The post holder will be required  to provide excellent customer service to all patients ensuring that they are polite and courteous  at all times.  The post holder will carry out clerical and administrative duties to ensure the efficient operation  of the dental service.  The post holder will be responsible for their own workload and will be  expected to develop and maintain up to date knowledge of all services within their Speciality  Management Group which will enable them to deal with any service related queries