Band 3 Patient Pathway Administrator

Job overview

You will provide daily operational oversight and coordination of patients progressing through the POA pathway to support continuity of patient flow, elective activity and surgical booking.

Job Purpose The Patient Pathway Coordinator will support the operational management and coordination of patients progressing through the Pre-Operative Assessment (POA) pathway.

You will work daily from the Trust EPR (Cerner) system and support the booking and progression of patients for surgical specialties. This includes ensuring patients are appropriately progressed through the POA pathway, investigations and outcomes are followed up, and patient records are accurately maintained to support timely surgery booking and reduce avoidable delays or cancellations. The role will work closely with POA nursing teams, anaesthetists, surgical specialties, scheduling teams and operational managers to support patient flow and elective activity.

Key Responsibilities Patient Pathway Coordination Monitor and coordinate patient pathways using EPR/Cerner Support booking and progression of surgical patients Identify and escalate delays, missing actions or incomplete pathway steps Monitor patients awaiting: Anaesthetic review Test results GP optimisation Internal investigations MDT outcomes Nursing review Ensure patients are appropriately progressed through POA prior to surgery booking

Booking & Scheduling Support Liaise with surgical specialties and admissions teams regarding patient readiness Support coordination of patients suitable for booking Assist with management of escalation pathways linked to booking pressures

Escalation Management Monitor specialty escalations received by POA Ensure escalations are followed up and progressed appropriately Liaise with nursing teams, anaesthetists, specialties, patient pathway supervisor and service manager regarding outstanding actions Escalate ongoing concerns to senior operational management or clinical staff where required

Communication & Coordination Act as a point of contact between POA, admissions, anaesthetics and surgical specialties Maintain communication regarding outstanding patients and booking readiness Support smooth operational flow across elective pathways

Key Outcomes Improved patient pathway oversight Improved coordination between POA and surgical specialties Reduced delays and avoidable cancellations Improved visibility of patients fit and ready for booking Accurate pathway tracking and reporting Improved patient flow through elective pathways

Main duties of the job

To provide a comprehensive, professional and efficient reception and administrative service to both the inter-professional teams and patients of the unit. Ensuring electronic records and outcomes are accurately maintained. The post holder will be responsible for the provision of high quality professional administrative and clerical support

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Glavin, Recruitment Advisor, on 01708 435000 ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.