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Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Provision of a comprehensive secretarial and administrative service for the NDP Service. Liaising with Parents/Carers. To work collaboratively with other admin team members. All patient records on RIO to be maintained and updated accurately. Help support the setup of appropriate activity and distribution of work to the NDP clinical team. It is essential that the post holder should exercise initiative commensurate with the role and that confidentiality is maintained at all times.
Providing day to day support to the NDP clinical team.
Main duties of the job
Receive telephone calls from parents/carers and schools, ensuring the team, has relevant up-to-date notes.
Responding to all emails through the generic email (net) account and taking appropriate action as required.
Making and receiving telephone calls, both internally and externally, ensuring all messages are taken and relayed accurately to the appropriate member of the Team. Using own judgement to resolve problems arising.
Dealing appropriately with frustrated/angry parents/carers that are still waiting to be seen by the service. Signposting parents/carers where they can seek further support and give suitable nonclinical advice.
Help investigate and resolve any potential complaints that arise with PALS.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Experience
Essential
- General Secretarial experience.
Desirable
- Experience in a clinical setting.
- Experience of working within a team
- Experience of using an audio transcription system, preferably digital dictation.
Qualifications
Essential
- 5 or more GCSE/O levels to include English and Maths or equivalent
- ‘A’ Level/BTEC Diploma/NVQ3 Business Administration/Customer Service or equivalent
Desirable
- Advanced keyboard skills/RSAIII or OCR equivalent/Advanced ECDL or equivalent demonstrable experience.
- Certificate in Medical Terminology Level 2 or Level 3
Skills/Knowledge
Essential
- Knowledge of Microsoft and database software packages
- A knowledge of Medical Terminology
- Internet – email
- Office procedures
- Filing systems
- Ability to take notes at meetings
- Ability to supervise temporary and junior members of staff
Personal Qualities
Essential
- Must be able to observe confidentiality at all times.
Other Job Requirements
Essential
- To act responsibly and professionally at all times
- Ability to travel between bases as required.
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Applying for this NHS job
This advert is for Band 3 NDP Administrator with Birmingham Community Healthcare NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 17 Jul 2026.
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