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Job summary
To provide secretarial support to the Medical Secretaries/Supervisors with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence. To provide administrative support to the department/clinical team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretaries/Supervisors.
Main duties of the job
The successful candidate will daily be touch typing from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature.
Arranging patients' appointments as required and any other administrative duties directed by the Medical Secretaries/ Supervisors.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
Ensure that clinic letters are sent out in accordance with the locally agreed time limits. Receiving and dealing with telephone enquiries as appropriate.
You will be expected to input and look up patient data on Trust IT systems in accordance with Trust policy.
To ensure Consultant's post is opened daily and dealt with accordingly.
To assist colleagues as directed by the Medical Secretaries/Supervisors in times of pressure of work.
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
Photocopying, Scanning letters and documents as required.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 17 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1101048-2
- Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person specification
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Qualifications
Essential
- *Good general education (eg GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ Level 3 or equivalent experience in a clerical environment
Desirable
- *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
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Applying for this NHS job
This advert is for Band 3 Medical Secretary-Urology with University Hospitals Birmingham NHS Foundation Trust in Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom, United Kingdom. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 30 Aug 2026.
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