Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Experience
*Experience of dealing with the Public/Customer service experience
- Experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience
*Experience of using IT systems
- Qualifications
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Qualifications
*Business Administration NVQ level 3 or equivalent experience in a clerical environment
- Additional Criteria
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Additional Criteria
*Good keyboard / IT skills
- Additional Criteria
*Good organisation skills and ability to multitask
- Additional Criteria
*Good time management skills
- Additional Criteria
*Ability to deal professionally with enquiries from staff
- Additional Criteria
*Ability to problem solve
- Additional Criteria
*Understand confidentiality and apply the principles
- Additional Criteria
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Additional Criteria
*Ability to deal with stressful situations and sensitive
- Additional Criteria
*Work effectively and flexibly as part of a team to meet the needs of the services
- Additional Criteria
*Confident in dealing with people at all levels
- Additional Criteria
*Must be able to demonstrate an understanding of equality and diversity
- Additional Criteria
*Mature open and flexible approach to work
- Additional Criteria
*Demonstrates care and compassion
- Additional Criteria
*Good inter-personal and communication skills.
- Additional Criteria
*Good organisational skills
- Additional Criteria
*Team Player
- Additional Criteria
*Conscientious
- Additional Criteria
*Demonstrates reliability, motivation and commitment
- Additional Criteria
*Ability to travel to multiple sites
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
*Experience of working in a busy environment
- Experience
*Experience of working in Healthcare
- Qualifications
*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- Additional Criteria
*Ability to work under pressure and deal with stressful situations
Job summary
A fantastic opportunity has arisen for a full-time Band 3 Medical Secretary in the Paediatric Department at Good Hope Hospital. You will be expected to provide a comprehensive secretarial and administrative service within this very busy department. This secretarial role will entail working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.
Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly.
Main duties of the job
The main duties will include audio typing of clinical and admin letters; booking, rescheduling and cancelling of appointments/clinics; managing patient partial booking waiting lists; coordinating and arranging meetings; record-keeping; dealing with enquiries of a clinical and non-clinical nature; and any other secretarial/admin tasks that fall within the job description.
We also offer flexible working within the department.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 21 September 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-9018990
- Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 3 Medical Secretary - Paediatrics with University Hospitals Birmingham NHS Foundation Trust in Sutton Coldfield, England. It is listed as a Band 3 Medical secretary role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 28 Sep 2026.
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