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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
25 listedRequirements the employer expects applicants to meet.
- Experience
*Experience of dealing with the Public/Customer service experience
- Experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience
*Experience of using IT systems
- Qualifications
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Qualifications
*Business Administration NVQ level 3 or equivalent experience in a clerical environment
- Additional Criteria
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Additional Criteria
*Good keyboard / IT skills
- Additional Criteria
*Good organisation skills and ability to multitask
- Additional Criteria
*Good time management skills
- Additional Criteria
*Ability to deal professionally with enquiries from staff
- Additional Criteria
*Ability to problem solve
- Additional Criteria
*Understand confidentiality and apply the principles
- Additional Criteria
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Additional Criteria
*Ability to deal with stressful situations and sensitive
- Additional Criteria
*Work effectively and flexibly as part of a team to meet the needs of the services
- Additional Criteria
*Confident in dealing with people at all levels
- Additional Criteria
*Must be able to demonstrate an understanding of equality and diversity
- Additional Criteria
*Mature open and flexible approach to work
- Additional Criteria
*Demonstrates care and compassion
- Additional Criteria
*Good inter-personal and communication skills.
- Additional Criteria
*Good organisational skills
- Additional Criteria
*Team Player
- Additional Criteria
*Conscientious
- Additional Criteria
*Demonstrates reliability, motivation and commitment
- Additional Criteria
*Ability to travel to multiple sites
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
*Experience of working in a busy environment
- Experience
*Experience of working in Healthcare
- Qualifications
*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
- Additional Criteria
*Ability to work under pressure and deal with stressful situations
Job summary
The Ophthalmology service is looking to recruit a highly motivated, reliable, and focused administrative support worker to join our welcoming team. We are a creative and innovative team working in a large multi-disciplined service, therefore require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks. A proactive approach, good judgement, initiative and critical thinking skills are crucial to managing this diverse and demanding role.
Main duties of the job
Ensuring patient results are reported, communicating the results to GPs/patients efficiently. Undertaking any actions required based on clinical outcomes i.e. request an outpatient appointment, ensure patients are put on the waiting list, update the open clocks etc. Ensuring 10-day turnaround targets are met when communicating outpatient, diagnostic, elective and general letters to General Practitioners and patients. Liaising with care professionals from all services in UHB and wider NHS trusts. Having phone conversations with patients, demonstrating an empathic and supportive approach to all queries and requests as well as communicating clear guidance of what the patient should expect regarding next steps. Prioritising tasks and duties to provide an efficient and effective service at all times. Liaising with ophthalmology secretarial team and wider administrative team to support team initiatives and service delivery.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 02 September 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1103374
- Job locations: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 3 Medical Secretary - Ophthalmology with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 3 Medical secretary role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 09 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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