Band 3 Healthcare Support Worker Assessment Day - RFH - 8 Dec 2026

Job overview

We need people who are caring, supportive, great at communicating and thrive looking after others. We are looking for somebody who can help us provide the very best care possible to our patients - somebody with an empathetic nature and enthusiastic approach will be perfect in this role.

YOUR PASSION. YOUR CAREER. YOUR WAY

* NO WALK INS, TRAC INVITE ONLY *

* DO NOT APPLY IF YOU'VE HAD AN INTERVIEW WITHIN 6 MONTHS*

Main duties of the job

The role of a Healthcare Support Worker is fulfilling, varied and impactful. You will play a vital role in the care of our patients, helping with their day-to-day needs such as personal care, observations, mealtimes, toileting and mobility - as well as performing medical checks such as taking temperatures, pulse and respiration. This care is critical to supporting our patients in their recovery and providing them with the best experience.

Sometimes the role will be tough. You will see and be involved in some difficult patient care, be rushed off your feet and deliver some very direct personal care too.

We have over 10,000 staff across three different sites, all working towards the same aim which is to ensure our patients receive the very best care. You will work with dozens of different people all performing different roles, so you have the chance to learn so much.

As you would expect, we do work on a shift basis - our patients need our care and attention 24 hours a day 7 days a week, so everyone gets involved working different shifts to ensure our patients receive the best care. Typically, you would usually work a four-shift system: early, late, twilight and nights. This role requires some 12-hour day or night shifts, otherwise known as a 'long day' or 'long night'.

Detailed job description and main responsibilities

Job responsibilities

The detailed duties for this role are described in RFL Band 2 Healthcare Assistant Recruitment Pack document, that is attached to this vacancy. Please ensure to read through to further your understanding of the role.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education & Qualifications

• Willing to develop and work towards new diploma Level 2 or equivalent
• Demonstrable literacy and numeracy skills
• Complete Care Certificate

Desirable

• NVQ Level 2 or Equivalent
• New Diploma Level 2 or equivalent ? Knowledge of personal care and related procedures

Experience

• Previous experience of team work
• Acute hospital settings experience
• Previous experience of customer care
• Interest or experience within a carer role/setting

Skills & Aptitudes

• Ability to provide individualised care and empathy
• Good organisational skills
• Able to communicate effectively with patients, relatives and multi-disciplinary team
• Ability to work in a team
• Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
• Can explain the principles of infection control
• Willing to develop own knowledge and practice

Personal Qualities/Attributes

• Has a caring, compassionate and professional nature
• Ability to work as a team and form professional relationships with colleagues

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.