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Job overview
This is a 12-month fixed-term opportunity for a Band 3 Dialysis & Outpatient Administrator supporting North Central London (NCL) renal satellite units. The role is essential to the smooth running of dialysis services across multiple sites, with a focus on administrative coordination and patient-facing logistics.
The role requires onsite presence between 07:30 and 20:00.
The successful candidate will be responsible for a range of key tasks, including booking patient transport and coordinating haemodialysis clinic appointments for patients recently discharged from inpatient care.
The successful candidate will also manage e-courier bookings for emergency blood samples, monitor and record transport-related incidents, and support outpatient clinic reconciliation. The role involves cross-covering other dialysis sites and escalating maintenance or logistical issues to management team when appropriate.
This post demands a high level of organisation, flexibility, and attention to detail, particularly given the extended operating hours of the units (07:00 to 01:00).
The administrator will play a vital role in ensuring patients receive timely care and that operational processes run efficiently across all locations.
Base site: St Pancras Kidney and Diabetes Centre
Cross cover: Tottenham Hale, Edgware and Barnet dialysis units
Main duties of the job
The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.
Our department is looking for administrative members to join the team.
The individual will be placed within one of our four off-site dialysis units.
Our satellite locations are: Tottenham Hale Kidney & Diabetes Centre
St Pancras Kidney Care Centre
Edgware Kidney Care Centre
and Barnet Renal Dialysis Unit
If you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.
The dialysis units are open Monday to Saturday from 0700am - 0100am Admin working hours between 0730am-2000 Monday to Friday 37.5hrs full time only Onsite post only
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Others
Essential
- Need to be flexible to travel and work at any of the Royal Free site
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Experience of team working
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills, to liase and negotiate with people/staff at all levels
- A high degree of accuracy and attention to detail
- Good IT skills, including proficiency in the use of windows based applications
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environmen
- Experience of using own initiative to help solve a problem or improve a service
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Personal Qualities & attributes
Essential
- Flexible and adaptable
- Punctual
Desirable
- Self-motivated and solution focussed
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care
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Applying for this NHS job
This advert is for Band 3 - Dialysis and Outpatient Administrator with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 per annum inclusive of HCAS pro-rata. The contract type is Fixed term: 12 months (On site only 0730 - 2000 (30min break unpaid)). The application deadline is 22 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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