Job summary
The post-holder will provide a comprehensive Administrative Service for the Complex Discharge Team based within our Complex Discharge Hubs.
All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay
The role involves cross site working on a 7 day rota to include Bank Holidays.
Main duties of the job
Receive and process all referrals triggered by ward staff. To record and monitor the above information on the Discharge Hub Management System and any other systems/excel sheets so that the referral trail is auditable.
Provide intelligence on Complex Discharge Hub performance. Work will involve collecting/inputting to produce spreadsheet reports for the Complex Discharge Hubs, e.g. length of stay of patients on the Complex Discharge Hub caseload, discharge destinations, number of medically fit patients and other ad hoc reports.
Develop knowledge of the Discharge Hub Management System and use within the everyday role to support discharge planning for patients who have care needs following their acute stay.
Required to provide reports or take minutes as required.
Provide an administrative and secretarial service to the Complex Discharge Hub Team including maintaining a diary for the Complex Discharge Team.
Responsible for any supporting requests for patient notes made by the team using Case Note Tracking as required.
Required to order stationery/ equipment required by the team using the appropriate system, to raise requisitions and receipt invoices where applicable.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 12 June 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-9017476
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job responsibilities
Main Duties and Tasks Continued: Please note for a specific detailed job description for this vacancy please see attached job description.
To receive all incoming calls, prioritising them accordingly and logging patient referrals when appropriate. Participate in the receiving and distribution of all internal and external mail, and logging and/or redirecting as appropriate.
To liaise with outside agencies and voluntary organisations on behalf of the Complex Discharge Team. To liaise with internal staff across ward area that includes all disciplines.
Person specification
Experience
Essential
- Experience of working in an administrative environment, ideally in a Healthcare setting.
- Experience of working with the public/ customer service.
- Experience of Microsoft packages including Word, Excel, Outlook.
Desirable
- Experience of minute taking, preparing and distributing agendas for meetings.
- Experience of working in a busy environment.
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent qualification and/or experience in an administrative environment.
- RSA level II or equivalent experience.
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Applying for this NHS job
This advert is for Band 3 Complex Discharge Administrator with University Hospitals Birmingham NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 21 Jun 2026.
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