Band 3 Clinical Services Administrator - Weston Super Mare

Job overview

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.

This varied and interesting role provides administrative support to the North Somerset Recovery Service. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team.  Good communication and organisational skills are vital.  Service user care is at the heart of our work so empathy and compassion goes without saying.

Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.

Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

To provide comprehensive administration support to multidisciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

You will need to be flexible and reactive to the current requests and demands.

You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

Detailed job description and main responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

Generate Reports and data.

General administrative duties as required including minute taking.