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Job overview
Admin and Clerical Officer is the main point of contact for our psychology patients within the Pain Management Service and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.
On site commitment only.
Base site Edgware Community Hospital.
This post does not provide visa sponsorship
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Others
Essential
- Need to be flexible to travel and work at any of the Royal Free sites
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent communication skills, both written and spoken
- Experience of using own initiative to help solve a problem or improve a service Experience of team working
Desirable
- Ability to successfully manage and resolve difficult situations
- A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes
Essential
- Flexible and adaptable
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care
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Applying for this NHS job
This advert is for Band 3 Admin and Clerical Officer with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per annum inclusive of HCAS pro-rata. The contract type is Permanent. The application deadline is 14 Jul 2026.
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