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Job overview
Deal with queries from service users, including GPs, patients and there representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.
Main duties of the job
To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc. Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. Ad-hoc production of notices for the office using appropriate software
Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database.
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Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Essential
Essential
- Experience of working in a busy and demanding office/customer facing environment. Previous experience working within health/public sector
- Educated to GCSE or equivalent grades 9-4
- RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent.
- Good command of written English
- Working knowledge of MS Office applications, particularly Outlook, Word, Excel, Powerpoint
Desirable
- Understanding of Confidentiality and Data Protection Act
- Professional attitude towards patients and their families. Friendly and approachable.
- Experience of supporting a multi-disciplinary team.
- Ability to adapt easily to unplanned changes in operational requirements
- Highly motivated and enthusiastic, reliable and conscientious
- Punctual and flexible across hours of work when required
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Applying for this NHS job
This advert is for Band 2 Receptionist - Finch Road with Birmingham and Solihull Mental Health NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum, pro rata. The contract type is Permanent. The application deadline is 07 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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