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Job summary
An exciting opportunity has arisen to join our award-winning Payroll Service at University Hospitals Birmingham. Based at Regent Court in Birmingham, Five Ways, our team provides payroll services to over 20 NHS organisations across the UK.
We are looking for a motivated and organised individual to provide clerical and administrative support to the payroll team. This is an ideal opportunity for someone with strong administrative and customer service skills who enjoys working in a busy environment.
This post is for 22.5 hours per week.
Main duties of the job
Key duties include:
Managing and distributing incoming and outgoing post.
Scanning and distributing payroll documentation received via post and email.
Identifying incomplete forms and liaising with employees and managers to obtain missing information.
Maintaining accurate records and registering payroll documentation.
Responding to payroll-related enquiries by telephone, email and in person.
Supporting payroll teams with general administrative tasks and data input as required.
The successful candidate will have excellent communication and organisational skills, a good working knowledge of Microsoft Office, strong attention to detail, and an understanding of the importance of confidentiality. GCSE Maths and English (Grade C/Level 4 or above) are essential.
This is an excellent opportunity to join a friendly and supportive team delivering a vital service that ensures NHS employees are paid accurately and on time.
For full details of the role and person specification, please refer to the attached Job Description and Person Specification.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 13 July 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 to £25,272 a year
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: 304-1099900
- Job locations: Regent Court, Second Floor, 14, George Road, Birmingham, West Midlands, B15 1NT, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Experience
Desirable
- Experience of working in a large shared service environment
- Experience of using Financial and Payroll Systems
- Producing formal business letters, basic reports etc. on own initiative without reference to others
- Following processes, problem solving and delivering to timetables with only the minimal supervision
- Significant Experience working in an NHS payroll environment
Qualifications
Essential
- English and Maths GCSE Grade C/Level 4 or above
Desirable
- NVQ level II admin or equivalent
Additional Criteria
Essential
- Articulate -- excellent communication skills.
- Friendly and professional telephone
- manner to support the above.
- Ability to handle sensitive queries.
- Good Working knowledge of Microsoft Office.
- Able to prioritise tasks.
- Demonstrates potential to be able to work under pressure.
- Demonstrate understanding of confidentiality.
- Good numeracy skills
- Diplomatic and professional
- Be able to work flexibly to meet the needs of the service.
- Reliable, punctual, patient, pleasant disposition.
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Applying for this NHS job
This advert is for Band 2 Payroll Support Officer with University Hospitals Birmingham NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 to £25,272 a year. The contract type is Permanent. The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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