Job overview
An exciting opportunity has arisen to join the regional West of England Hearing Implant Team, University Hospital Bristol and Weston Trust. The team is based within St Michael’s Hospital, Bristol.
We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England. We are looking for an enthusiastic Audiology Support Worker / Administrative Assistant to join our team providing a comprehensive, efficient and effective administrative service and audiology & technical support to patients and team members for the regional West of England Hearing Implant Programme (WEHIP).
To liaise with patients and professionals, both within our multi-disciplinary team and from regional hospitals /centres, around the South West.
We are a small friendly, supportive and busy team who are passionate about our quality of service.
Main duties of the job
- To provide support to the clinical and administrative staff within the Hearing Implant Team
- Manage patient communications via telephone, email and text messages
- To act as a point of contact for queries from patients, clinical and non-clinical staff and record all patient contact
- Provide information, support and troubleshooting advice to patients
- Distribute appropriate information to patients, carers and other professionals according to guidelines and timescales
- Reception duties
- To send out batteries and spares and replacement speech processors as requested
- Complete and send equipment repair reports to implant manufacturers following protocols
- The post holder should be polite and empathetic to the patient’s needs and be able to communicate effectively with hearing impaired patients
- To show a caring, professional approach towards patients, relatives and carers. This may require acting with resilience to deal with difficult situations/conversations
- Booking transport, interpreters and creating face to face and virtual appointments as necessary.
- To work closely with the Administrators, Co-ordinators and other members of the Hearing Implant Programme team to support the smooth running of the programme.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
- Ensure all clerical activity is recorded accurately and timely on Trust's Patient management systems and the specialist Auditbase database
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Aptitudes
Essential
- Able to react to issues that arise at short notice efficiently and calmly, using own initiative and judgment as necessary
- Attention to detail across all areas of work
- To uphold a supportive, helpful enthusiastic team attitude
- Upholding Trust’s values: Supportive, Respectful, Innovative, Collaborative
- Enthusiasm for learning
Skills and Abilities
Essential
- Excellent written, oral and interpersonal and communication skills
- Ability to work independently, managing own workload
- Effective organisational skills and time management
- Excellent IT skills including Microsoft, Windows, Excel packages and any other systems required
- Effective and polite manner when dealing with people, both face to face and on the phone
- Attention to detail
Desirable
- Confidence to handle difficult conversations with patients, relatives and carers
Knowledge and Experience
Essential
- Clerical/administrative experience including reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Experience of, or enthusiasm for, working with clients with hearing impairment
- Knowledge of data protection act and patient confidentiality
- Knowledge of cochlear implants and bone anchored hearing aids
- Previous NHS experience other healthcare based support
- Experience of using Patient Administration Systems
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Business and Administration Level 3 NVQ or equivalent experience
- Health & Social Care level 3 or equivalent experience
- A level or equivalent / higher qualification
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Applying for this NHS job
This advert is for Audiology Support Worker / Admin Assistant Hearing Implant Programme with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent. The application deadline is 03 Jul 2026.
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