Job overview
Our busy Audiology service is looking for a reliable, and dependable Band 2 Clerical officer to join our administration team. This role is a permanent role working 37.5 hours per week.
If you are a good team worker and are able to provide a high standard of patient-centred care, are kind, caring, professional and flexible, than you may be the person we are looking for.
This role encompasses both Adults and Paediatrics.
Main duties of the job
The post holder will work at both Sandringham Road Clinic and Doncaster Royal Infirmary.
As a service, we provide a full range of adult and paediatric diagnostic and rehabilitative services.
As a band 2 Clerical Officer, your main role will be to provide admin support to the Audiology Team to help ensure the smooth running of our service. The role would consist of maintaining accurate patient notes, filing, imputing data onto Trust and Audiology systems, answering the telephones and dealing with patient enquiries. Effective team work and a keen focus on the Trusts Vision & Values are essential.
The successful applicant will have a good level of education and be able to demonstrate excellent organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team. A working knowledge of Trust systems would be an advantage.
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person specification
Knowledge & Experience
Essential
- Experience working with the general public
- Experience handling telephone calls
- Experience within an administration role
Desirable
- Experience working in a patient facing post
- Previous experience working with people with hearing and communication difficulties
Qualifications & Training
Essential
- GCSE Maths grade C or above (or equivalent)
- GCSE English grade C or above (or equivalent)
- Competent use of basic computer programmes.
Desirable
- Knowledge of the Trusts patient management system (CAMIS)
- Knowledge of the audiology patient management system (Audit Base)
Personal Attributes & Skills
Essential
- Good verbal and written communication skills.
- Legible handwriting
- Tactful
- Mature attitude
- Ability to work within a team
- Ability to work unsupervised
- Ability to grasp new concepts
- Self-motivated
- Flexible
Desirable
- Able to deal with individuals with hearing difficulties.
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Applying for this NHS job
This advert is for Audiology Clerical Officer with Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust in Doncaster, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Pro Rata Per Annum. The contract type is Permanent. The application deadline is 23 Jul 2026.
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