Job overview
The post holder will work across different sites within the Trust working with patients and family members with hearing and communication difficulties.
The post holder will perform admin and clerical work to aid the running of the service and is expected to use his/her own initiative and skills in accordance with the Department’s requirements. This role covers both Adults and Paediatrics.
Main duties of the job
Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.
Provide admin support for both Adult and Paediatric Audiology Services.
All duties and responsibilities of a clerical band 2 role.
Processing new referrals and internal referrals into the service.
Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways. Along with effectively using Audiology waiting lists, including validation as and when required.
Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.
Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience
Communicate effectively with people who have hearing and communication difficulties
Communicate with people on various levels e.g. patients and Consultants
Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.
Use empathy when dealing with anxious or distressed patients and relatives.
Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.
Any other duties as identified by the Admin Team Leader
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Certificate of sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK
Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.
Person specification
Knowledge & Experience
Essential
- Experience working with the general public
- Experience of working in a busy and demanding office
- Experience planning and organising workloads
- Experience handling telephone calls
- Excellent knowledge of Microsoft packages and associated software
- Experience within an administration role
Desirable
- Experience working in a patient facing post
- Previous experience working with people with hearing and communication difficulties
- Previous hospital, social care of similar experience.
- Knowledge of the Trusts patient management system (CAMIS)
- Knowledge of the audiology patient management system (Audit Base)
Qualifications & Training
Essential
- GCSE Maths grade C or above (or equivalent)
- GCSE English grade C or above (or equivalent)
- Competent use of basic computer programmes.
Desirable
- RSAIII qualification
- NVQ 2/3 Administration
- Relevant secretarial training/qualifications
Personal Attributes & Skills
Essential
- Good verbal and written communication skills.
- Legible handwriting
- Tactful
- Mature attitude
- Friendly and approachable
- Ability to work within a team
- Ability to communicate at all levels including with senior members of the team.
- Ability to copy with challenging conversations/situations
- Ability to work unsupervised
- Ability to work to deadlines and prioritise workload
- Ability to grasp new concepts
- Self-motivated
- Flexible
- Positive attitude towards the work environment.
- To have an awareness of the sensitive nature of patient information, ensuring it is stored and disposed of in an appropriate way
Desirable
- Ability to remain calm under pressure
- Awareness of own limitations and knowing when to escalate to senior team members
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Applying for this NHS job
This advert is for Audiology Admin Officer with Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust in Doncaster, North East and Yorkshire, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Pro Rata Per Annum. The contract type is Permanent. The application deadline is 07 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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