Assistant Systems Support Officer

Job overview

The Assistant Systems Support Officer plays a key role within the Supplies and Procurement Department, supporting the delivery of a high-quality procurement systems service.

The post holder will be responsible for ensuring the provision of an effective, efficient and professional procurement systems and information service, supporting all Consortium member organisations.

Working as part of a collaborative systems support team, the role contributes to the smooth operation, reliability and continuous improvement of procurement systems, enabling users to access accurate information and complete procurement activities effectively.

• Interview Date Wednesday 12 August 2026
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The Assistant Systems Support Officer will play a key role in supporting the effective delivery of procurement systems services.

Main duties:

• Provide first-line support for procurement systems, managing and resolving queries within agreed service standards
• Support users by providing advice and guidance on system functionality, procurement processes and catalogue use
• Maintain accurate system data and produce routine reports to support operational and financial decision-making
• Liaise with internal teams and suppliers to resolve system, order and invoice queries
• Promote compliant purchasing through effective use of systems and contracted catalogues
• Ensure activities are carried out in line with Trust policies, procedures and governance requirements
• Plan and prioritise workload to meet service demands and deadlines
• Contribute to continuous improvement of systems, processes and user experience

Detailed job description and main responsibilities

The Assistant Systems Support Officer will play a key role in supporting the effective delivery of procurement systems services across the organisation and to Consortium partners.

Key responsibilities include:

• Systems Support & Service Delivery Provide day-to-day support for procurement systems, ensuring a responsive and high-quality service to all users Manage and resolve system queries and helpdesk requests in line with agreed service standards and timescales Support the delivery and ongoing maintenance of Procurement and associated systems
• Provide day-to-day support for procurement systems, ensuring a responsive and high-quality service to all users
• Manage and resolve system queries and helpdesk requests in line with agreed service standards and timescales
• Support the delivery and ongoing maintenance of Procurement and associated systems

• User Support & Guidance Act as a key point of contact for system users, providing advice and guidance on procurement processes and system functionality Support end-users in the correct use of purchasing systems and approved catalogues to ensure compliance and best value Contribute to user training and development, identifying knowledge gaps and supporting improvements
• Act as a key point of contact for system users, providing advice and guidance on procurement processes and system functionality
• Support end-users in the correct use of purchasing systems and approved catalogues to ensure compliance and best value
• Contribute to user training and development, identifying knowledge gaps and supporting improvements

• Data Management & Reporting Maintain accurate system data and records to support operational and reporting requirements Extract, analyse and interpret basic spend and product data to support decision-making and service improvement Assist in the production of reports and management information as required
• Maintain accurate system data and records to support operational and reporting requirements
• Extract, analyse and interpret basic spend and product data to support decision-making and service improvement
• Assist in the production of reports and management information as required

• Stakeholder & Supplier Liaison Work collaboratively with internal stakeholders, including clinical and non-clinical staff, to support procurement activity Liaise with suppliers and external partners to resolve queries relating to orders, deliveries and system issues Work alongside Accounts Payable and Goods Receipting teams to resolve invoice and receipting queries
• Work collaboratively with internal stakeholders, including clinical and non-clinical staff, to support procurement activity
• Liaise with suppliers and external partners to resolve queries relating to orders, deliveries and system issues
• Work alongside Accounts Payable and Goods Receipting teams to resolve invoice and receipting queries

• Quality, Compliance & Continuous Improvement Ensure all activities are carried out in line with organisational policies, procedures and procurement standards Support audits and respond to information requests relating to purchasing activity Identify opportunities to improve systems, processes and user experience, feeding back to senior colleagues
• Ensure all activities are carried out in line with organisational policies, procedures and procurement standards
• Support audits and respond to information requests relating to purchasing activity
• Identify opportunities to improve systems, processes and user experience, feeding back to senior colleagues

• Work Planning & Team Contribution Prioritise and manage own workload effectively to meet service demands and deadlines Work collaboratively within the Systems Support Team to ensure service objectives are achieved Contribute to a professional, customer-focused service that supports organisational and patient care outcomes
• Prioritise and manage own workload effectively to meet service demands and deadlines
• Work collaboratively within the Systems Support Team to ensure service objectives are achieved
• Contribute to a professional, customer-focused service that supports organisational and patient care outcomes