Assistant Patient Services Co-ordinator

Job summary

An exciting opportunity has arisen to join the Inpatient Neurosciences Team at Leeds General Infirmary. The post-holder will provide a high-quality administrative and patient pathway service across Neurosurgery, Spinal Surgery and Pain Management, supporting the delivery of safe, efficient and patient-centred care. Working closely with clinical and operational teams, you will coordinate inpatient pathways, support MDT processes, maintain accurate patient records and information systems, monitor service activity, and help ensure patients progress smoothly through their care journey. You will also support service improvement initiatives, ensure compliance with Trust policies, and provide supervision and support to administrative staff where required. This is a varied and rewarding role requiring excellent organisational, communication and problem-solving skills, with the ability to prioritise competing demands in a busy acute hospital environment.

Main duties of the job

The post-holder will provide a high-quality administrative and patient pathway service for the Inpatient Neurosciences Directorate at Leeds General Infirmary (LGI), supporting patients, clinical teams, and managers to ensure safe, efficient, and patient-centred care. They will support the Patient Services Coordinator and Business Management Team in the coordination of inpatient services across Neurosurgery, Spinal Surgery, and Pain Management, helping to facilitate patient flow through admissions, transfers, investigations, procedures, and discharges. The role will involve coordinating all aspects of the inpatient administrative pathway, maintaining accurate patient records and information systems, and ensuring real-time management of patient data to support operational and clinical decision-making. The post-holder will proactively monitor inpatient activity, elective and emergency admissions, waiting lists, bed utilisation, and patient movements, escalating any issues that may impact patient care, performance targets, or service delivery to the appropriate management teams. Please see job description for further information

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Details

• Date posted: 22 July 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 001614
• Job locations: Cross Site, Leeds, West Yorkshire, LS1 3EX, United Kingdom

Job responsibilities

For questions about this job, contact:

Name Cath Tate Position PSC Email catherine-r.tate@nhs.net Phone number 01134673274 Shortlisting Date: 3/8/26 Interview Date: 6/8/26

Why you should join our Team

The Centre for Neurosciences is a large, dynamic and supportive department delivering specialist services to patients across the region. Our MDT administrative team is friendly, collaborative and committed to living The Leeds Way values of being patient-centred, fair, collaborative, accountable and empowered. You will be joining a team where your contribution is valued and where you will work alongside experienced colleagues who are keen to support and develop one another.

What makes our team special is the opportunity to be closely involved in multidisciplinary working that has a real impact on patient outcomes. We offer a welcoming team culture, structured induction, ongoing training and opportunities to develop your skills within a complex and rewarding clinical environment. If you are looking for a role where no two days are the same and where your work makes a genuine difference, we encourage you to apply.

What you will bring to the role

We are looking for an organised, proactive, and patient-focused individual who can thrive in a busy healthcare environment. You will bring:

• Experience coordinating complex administrative processes and patient pathways.
• Excellent organisational skills with the ability to prioritise competing demands and meet deadlines.
• Strong communication skills and the ability to work effectively with patients, clinicians, managers, and external organisations.
• Experience maintaining accurate records and using electronic patient administration systems and databases.
• The ability to monitor activity, identify issues, and escalate concerns appropriately to support service delivery.
• Experience supporting multidisciplinary teams and working collaboratively across professional boundaries.
• A commitment to delivering excellent customer service and resolving complex enquiries professionally and sensitively.
• The ability to supervise, support and develop administrative staff, promoting a positive team culture.
• Strong attention to detail and a commitment to data quality, confidentiality, and information governance standards.
• A flexible and proactive approach, with a focus on continuous improvement and delivering high-quality patient care.

This role is ideal for someone who enjoys working at the heart of a busy specialist service and wants to make a real difference to the patient experience.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.