Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOP
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- To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
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- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
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- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
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- Ability to analyse and extract complex data sets from a number of different sources.
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- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
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- Work collaboratively as part of an integrated team.
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- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
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- Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
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- Participate in the induction and training of all new members of staff.
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- To liaise with medical records with regard to availability of medical notes as appropriate.
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- Provide reciprocal cover for administrative team during annual leave and sickness absence.
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- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
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- To attend all statutory and mandatory training as and when required to do so
Continued on attached JD...
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Skills
Essential
- Accurate data entry, typing and checking skills
- Pays attention to detail
Desirable
- Conflict resolution skills
Experience
Essential
- Experience of using Microsoft Office, including Word and Excel
- Exceptional customer service background
Desirable
- Experience of working in the NHS or healthcare setting
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
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Applying for this NHS job
This advert is for Assistant Patient Pathway Coordinator with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per annum inclusive HCAS (Outer). The contract type is Fixed term: 12 months (12m FTC). The application deadline is 01 Jul 2026.
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