Assistant Patient Pathway Coordinator (ENT, Max Fax & Plastic Surgery)

Job overview

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT REAPPLY

Band 3 Assistant Patient Pathway Coordinator (CAT Team 1- ENT, Max Fax & Plastic Surgery  - Townlands/Royal Berkshire Hospital)

This post is a split role across Townlands Memorial Hospital, Henley-on-Thames and Royal Berkshire Hospital, Reading.

An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department.

We are looking for a candidate who can provide support to clinical and non-clinical staff.

You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Date of Interviews: Tuesday 23rd June 2026 between 11:00 to 13:00 at Townlands Memorial Hospital, Level 2, Henley-on-Thames.

Main duties of the job

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

The CAT 1 team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

This is an exciting time to join the ENT, Max Fax and Plastic Surgery Department as we move towards more digital ways of working, including virtual clinics and assessment.

Detailed job description and main responsibilities

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.  You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description & Person Specification for further details of the job role.