Assistant Patient Pathway Coordinator (CAT 5 - T&O)

Job overview

Band 3 Assistant Patient Pathway Coordinator (CAT 5 Trauma & Orthopaedics)

The Trauma and Orthopaedic Department is looking for a Band 3 Assistant Patient Pathway Coordinator to start as soon as possible.

We are a large, friendly, busy department made up of 28 administrators who oversee all clerical duties for 24 Consultants and their clinical teams.

This is a great opportunity to become a key part of a developing team supporting the consultants, providing first-class patient care in line with government treatment time targets.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.

Main duties of the job

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work. Trauma and Orthopaedics is a fast-paced department and this requires flexibility, ability to work under pressure and meet deadlines when they are set.

The role will involve supporting specific consultants within a small team; this will include managing outpatient clinics, waiting lists as well as other administrative tasks.

To be considered for this post you will need GCSE or an equivalent qualification in English and Maths and be computer literate.

We are looking for staff committed to ensuring the best possible service for our patients with a particular enthusiasm for teamwork.

This is a fantastic opportunity to enhance your skills and experience in a non-clinical role where individual personal development is actively supported.

Detailed job description and main responsibilities

1/ To be the point of contact for all administrative issues relating to patients’ pathway of care.

2/ To work as part of a multi-disciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

3/ To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description and Person Specification for further details of the job role.