Assistant Patient Pathway Administrator

Job overview

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams within the Vascular Surgery Department including reception support for the Vascular Triage Department.

Main duties of the job

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and action outcomes as necessary.
• Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

Detailed job description and main responsibilities

• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
• To ensure that all patients’ notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
• To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
• To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required.