Assistant Pathway Coordinator - CAMHS Crisis Care

Job overview

An exciting opportunity has arisen for a proactive and motivated individual to join our award-winning CAMHS Crisis Care Team at Manchester Foundation Trust. Recently recognised as Clinical Team of the Year at the RMCH Awards, we are a dynamic, compassionate and fast-paced service supporting children, young people and families experiencing mental health crisis, both in the community and within their own homes.

Working alongside a dedicated team of clinicians and support staff, you will play a vital role in ensuring our service runs smoothly by delivering high-quality, efficient and professional administrative support. You will support referral processing, data entry, appointment coordination, minute-taking, report circulation and communication with internal and external partners — helping the team respond quickly and effectively to those in need.

This is a great opportunity to work in a supportive multidisciplinary environment where every day is varied and rewarding. You should be organised, adaptable and confident using IT systems, with excellent communication skills and the ability to manage competing priorities. Experience in an NHS, healthcare or frontline support setting would be an advantage, but is not essential.

If you are passionate about making a difference, enjoy working in a team and want to help improve mental health care for young people, we would love to hear from you.

Main duties of the job

As an Administrator within the CAMHS Crisis Care Team, you will play a vital role in ensuring smooth and efficient service delivery by supporting clinical staff and contributing to high-quality patient and family experience.

You will be responsible for coordinating clinical activity, including processing referrals, managing appointments, maintaining diaries and organising meetings. You will provide professional secretarial support such as preparing letters, clinical reports, and documentation, and ensuring accurate and timely data entry into patient record systems.

You will help maintain service systems and processes, contribute to good communication within the team, and respond to telephone and email enquiries with professionalism and sensitivity. You will support governance, performance reporting and general administrative tasks to help ensure the service runs safely and efficiently.

You will be expected to work flexibly, manage competing priorities, and use your initiative to support clinicians and the wider multidisciplinary team in delivering effective crisis care.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you.  This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive.  We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, please contact the manager named below.