Job overview
Assistant Pathway Coordinator (Band 3)
Full-time 12 months Fixed Term
Dermatology and Plastics Service is looking to recruit a full time Band 3 Assistant Productivity Coordinator to join a busy and dynamic team at Croydon University Hospital.
The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The role will be varied and challenging and so the post holder will need to have the ability to manage a busy workload.
The post holder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is needed for the day-to-day management of patient pathways ensuring NHS waiting time standards are met. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.
Successful candidates will have previous administrative experience of working in an NHS organization and have demonstrable experience of using Microsoft Word and Excel. Any experience of using hospital systems (e.g. Cerner/EMIS/ERS) is highly desirable.
Main duties of the job
The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the SWL (South West London) Elective Collaboration. They will manage the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. The post holder will provide a consistent approach across the trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly with given timescales.
The post will close once we have received sufficient applications.
Detailed job description and main responsibilities
Please see the attached supporting document (Job Description) which contains more information about the role
Person specification
Skills
Essential
- Demonstrable experience of having used Word and Excel
- Able prioritise tasks and multitask
Desirable
- Ability to work well under pressure and manage a busy workload
Experience
Essential
- Experience working in a healthcare setting
- Trained in Cerner / ERS / equivalent programmes
- Customer Service experience
- Excellent understanding of the RTT waiting times guidance
Desirable
- Previous receptionist experience
- Aware of GDPR regulations
Qualifications
Essential
- C-grade in Maths and English GCSE (or equivalent)
- Educated to A Level or equivalent experience
Desirable
- Educated to degree level or equivalent experience
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Applying for this NHS job
This advert is for Assistant Pathway Co-ordinator with Croydon Health Services NHS Trust in Thornton Heath, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 per hour( pro rata) incl. of HCAS (Outer). The contract type is Fixed term: 12 months (Fix term). The application deadline is 23 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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