Job overview
This role involves supporting the Medical Secretaries and the Clinical team, creating clinical correspondence adhering to standard turnaround times for Wye Valley Trust and processing patient queries via Telephone/Email Service adhering to the departmental standard turnaround times, booking of follow up appointments and assisting with data quality.
The role is based in the Dermatology & Plastic Surgery department at Wye Valley Skin Centre - Gaol Street, but there will need to be flexibility in working across the Division as service needs require.
Main duties of the job
Creating and processing correspondence, clinic letters, medical reports, etc using AI software, digital dictation and transcribe ensuring workload is processed in chronological order, prioritised, produced in a timely manner and to an agreed standard.
Taking queries from patients, GP's and other health professionals via the telephone and and relevant email accounts, always responding in a courteous and professional manner. Processing weekly data quality reports and booking follow up appointments for patients. Assisting your Band 4 Medical Secretary in any delegated duties to ensure a smooth running of the department.
Detailed job description and main responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person specification
Experience
Essential
- Working under pressure
Desirable
- Audio-typing
Personal Attributes
Essential
- Excellent interpersonal skills
- Flexible and reliable
Education & Qualifications
Essential
- GCSE at grade C in English & Mathematics or equivalent
Desirable
- RSA stage 2/3 or equivalent Medical Typewriting/Word Processing skills
Skills, Knowledge & Abilities
Essential
- Ability to effectively communicate both verbally and in writing to a wide range of people
Desirable
- Medical terminology
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Applying for this NHS job
This advert is for Assistant Medical Secretary - Dermatology & Plastic Surgery (INTERNAL) with Wye Valley NHS Trust in Hereford, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent. The application deadline is 27 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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