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Job overview
The role of the Assistant Engineering Support Officer is to support the BEM Department in close cooperation with other Senior (BEM) Engineering and Management staff.
This role will encompass the day-to-day management of the estates assets, planned preventative maintenance (PPM) and training of estates staff. Support will also be provided to Engineers and Managers on contracted maintenance and tenders.
Using the Computer Aided Facilities Management (CAFM) system, PPM is effectively scheduled to prepare for upcoming planned maintenance work.
The role will liaise with Engineers and Managers to allocate resource for planned works. Issue work to Engineers, and Contractors via mobile devices/paper tickets. Monitor and report PPM Performance.
You will support the department with the receipting of invoices and recharges for maintenance works; working with Excel spreadsheets and CAFM systems to track finance spends; working with engineering teams to support contract information.
You will organise and schedule meetings with external contractors and engineers. Provide technical support to the front of office team by dealing with customers at the reception desk, updating online call support system, filing, data input, post and clock cards etc
Main duties of the job
Provide technical and administrative support to the Hospital Engineers, including providing formal minutes of meetings (such as the HTM safety group, contract review and weekly resource meetings) circulating meeting documents to attendees and tracking performance.
Work with and monitor contracts with external contractors by gathering performance data and reporting these to the Hospital Engineers via the contractor portal.
Work with and respond positively to requests made by other support departments such as the Fire Team, Health & Safety and Compliance Teams, understanding that responses are generally expected within strict time constraints.
The ability to interrogate completed or returned PPMs and remedial tasks, run reports and issue tasks to the workforce using a CAFM system.
Help to ensure that all maintenance records and service management information is fully integrated into the CAFM system, to always enable full utilisation of its functionality.
Maintain statutory and performance records of engineering plant and services in accordance with legislative requirements.
Work closely with the Engineers and Managers for changes and additions to PPMs.
Produce a range of documents - letters, spreadsheets and posters using relevant software packages.
Update staff records using Trust electronic systems, for example sickness updating on Health Roster.
Support with Health Roster clocking in/out exceptions management.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: - applied for a Graduate visa - or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 6th August 2026
Interviews are due to be held on 18th August 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Skills
Essential
- Ability to work as part of a team.
- Excellent communication skills including telephone, email, face to face.
- Demonstrate good customer service skills.
- Ability to organise and manage own time keeping to schedules and deadlines.
- Ability to use own initiative and work autonomously.
- Willing to take on/learn new skills.
- Ability to show attention to detail and accuracy.
- Ability to adapt to change.
- Ability to work under pressure.
- Ability to store and safeguard confidential documents.
Knowledge
Essential
- Understanding of confidentiality and data protection.
- Sound knowledge of office procedures.
- Understanding of customer service.
- Good working knowledge of Microsoft Office packages.
Desirable
- Knowledge of Trust information systems
- Awareness of NHS targets and Trust priorities
Experience
Essential
- Experience of working in a busy technical office environment or reception service.
- Able to prioritise, plan and organise own tasks.
- Able to work within guidelines.
- Experience of dealing with difficult situations and confrontations.
- Data entry experience and documentation.
- Experience of IT packages – Microsoft office.
- Experience of producing documents to a high standard.
Desirable
- Previous experience of working in NHS.
- Previous experience of using a CAFM (Computer Aided Facilities Management) system.
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent experience.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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Applying for this NHS job
This advert is for Assistant Engineering Support Officer with Cambridge University Hospitals NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum pro rata. The contract type is Permanent. The application deadline is 06 Aug 2026.
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