Assistant Domestic Manager

Job overview

**Previous Applicants need not apply**

Liverpool University Hospitals are seeking to recruit an Assistant Domestic Manager for our Liverpool Women's Hospital site. The Domestic team at LUHFT are a team that make a difference, so we are looking for passionate and highly motivated people to join our busy team,

The post holder will be responsible for the coordination of staff wellbeing and absence for the domestic team. This role involves being the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including payroll and occupational health, the creation & delivery of sickness reports

The post holder will also play a key role in supporting managers in the management of sickness absence and ensuring appropriate staffing levels are maintained by roster coordination.

Experience within a healthcare environment would be beneficial. In addition, due to the size and nature of the department, there may be occasional late finishes, and occasional weekend and bank holiday working. Flexibility is therefore essential.

The post is 37.5 hours per week, working Monday - Friday.

Main duties of the job

You will be a key member of the Domestics Management Team, working closely with managers in Estates and Facilities and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust’s required standards.

As Wellbeing and Absence Co-ordinator you will be the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including roster, payroll and occupational health, you will provide a key role in supporting the management of sickness absence and ensuring appropriate staffing levels.

You will provide administrative and clerical support to include word processing of correspondence and reports, update and maintenance of spreadsheets and databases, use of software packages and be able to interrogate such systems as required. You will have excellent IT skills with the ability to create and maintain excel spreadsheets.

Detailed job description and main responsibilities

Be the first point of contact for all sickness absence reporting within the Domestic Services team.

Accurately record staff sickness absence in line with NHS policies, procedures, and data protection requirements.

Monitor absence levels, maintain up-to-date records, and identify any patterns or areas of concern.

Liaise with Domestic Services Supervisors and Managers to ensure timely return-to-work meetings are arranged and documented.

Support line managers in applying the Trust’s sickness absence policy, including escalation when trigger points are reached.

Arrange occupational health referrals and support staff with access to wellbeing resources where appropriate.

Produce regular absence reports for the Domestic Services Manager and HR department and attend sickness and wellbeing meetings.

Maintain confidentiality and handle all information sensitively and professionally.

Communicate clearly and compassionately with staff who are off sick, providing advice on reporting procedures and return-to-work processes.

Carry out general administrative tasks in relation to the Domestic Department, such as filing, updating rotas, and coordinating cover where needed.

Carry out regular Supervisor 1-1 meetings to assist in effective two-way communication and to communicate the Trust’s aims and objectives to Supervisors to then cascade to Domestic staff

Ensure Health and Safety compliance including conducting meetings and documentation of Risk Assessments and Standard Operating Procedures.

To assist the Domestic services manager with the day-to-day management of the service

Any other duties as required

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.