Assistant Directorate Support Manager Surgery

Job summary

An exciting opportunity has become available to join the Directorate Management team in ENT, OMFS and Dermatology. We are looking for an enthusiastic, reliable and positive team member to join the team

The role requires leadership of the whole admin team and has overall responsibility in ensuring patient needs are met by achieving both internal and external NHS objectives.

The post holder will work closely with consultants and the directorate management team to co-ordinate clinical activities, ensuring patients are seen in a timely manner, in line with national targets and also take independent action when necessary.

The post holder will support operationally with capacity and flow across the clinical areas.

12 month fixed term or secondment opportunity to cover Maternity leave.

Main duties of the job

To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.

To assist the Directorate Manager the ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.

To monitor patients waiting via Trust Reporting systems, analyse information and recommend relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with the Directorate Manager to ensure all waiting times and booking targets are met

To monitor performance against activity targets and other service objectives

To work with the Directorate Managers, Clinical Service Leads, Matrons, departmental managers and the Finance team to set and deliver the Divisional objectives, in line with Directorate, Divisional and Corporate targets and strategies.

Manage the ENT and OMFS Doctor rota.

To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.

To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the operational team.

To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.

Job responsibilities

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.