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Job summary
University Hospitals Birmingham are recruiting for an enthusiastic and hardworking Apprentice Pensions Officer to join their fantastic Pensions Team based in Five Ways.
The 20 staff that make up our Pensions Department provide a pension service to the 26,000 staff at UHB and for 25 other NHS Trusts, meaning we provide a service to 130,000+ NHS Pension members!
We work together to support each other, providing on-going training and development. We actively encourage our staff to develop their skills and progress. We encourage our team to be motivated, dedicated and hard-working.
As a Pensions Officer you will be allocated a section of pension members that you will look after, supporting them by providing subject matter expertise on the NHS Pension Scheme. You will work with the team to ensure an efficient and exceptional delivery of the service.
Candidates must not already have a qualification in the specific apprenticeship standard. They must have resided in the UK for 3 years, if they are on a VISA, the VISA must cover the duration of the apprenticeship.
The apprenticeship will be delivered by an external training provider, you will spend most of your time learning on the job, with regular study time to complete your apprenticeship qualification. You will usually spend one day a week studying towards the apprenticeship, with a clear training plan supported by your manager and training provider, being organised and motivated will help you achieve this great opportunity.
Main duties of the job
You will be expected to prioritise your own workload to ensure timely completion meeting strict deadlines. Using the systems for processing the payroll and viewing/amending pension records, you would be responsible for the managing and preparation, input and checking of an allocated section of NHS Trusts. This will involve basic and complicated calculations and include the provision and receipt of sensitive and critical information.
Relating terms and conditions of service to the Pension environment e.g. Agenda for Change, Trust policies, Local agreements and Statutory legislation.
Providing and receiving complex or sensitive information using developed interpersonal and communication skills and carrying out the job with empathy.
Ensuring work relating to pensions meets Audit and Standing Financial Instructions
Previous NHS Pensions experience is desirable but not essential, we can teach all you need to know...just be a sponge as there is a lot to take in!
You will however be an organised and efficient person who is used to working to deadlines; able to prioritise your own workload, ensuring all tasks are completed on time. You will need to have excellent communication skills with a calming and pleasant telephone manner. The ability to understand complex legislation, and a sound knowledge of IT packages such as Word, Excel and Outlook are essential.
Above all you will be enthusiastic and hardworking.
You will complete the apprentice programme during the required time period.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 24 June 2026
- Pay scheme: Other
- Salary: £15,642 to £24,852 a year
- Contract: Apprenticeship
- Duration: 18 months
- Working pattern: Full-time, Flexible working
- Reference number: 304-1101020
- Job locations: Regent Court, Second Floor, 14, George Road, Birmingham, West Midlands, B15 1NT, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Experience
Desirable
- *Relevant clerical experience.
- *Experience of working in an NHS Pensions environment.
- *Experience of managing own workload and pensions allocation.
Qualifications
Essential
- *Minimum of 5 GCSE's at grade 5 or above to include Maths and English
Desirable
- *ECDL or equivalent computer skills.
Additional Criteria
Essential
- *Ability to use Microsoft Office software to complete existing templates and spreadsheets.
- *Ability to prioritise workload and meet strict deadlines.
- *Ability to adopt a flexible approach, working on own initiative as well as part of a team.
- *Excellent telephone manner.
- *Attention to detail and accuracy.
- *Be able to work flexibly to meet the needs of the service
- *Reliable, Punctual, Courteous, Polite, Helpful, Intuitive to the needs of others (colleagues, peers and clients),
- *Analytical.
Desirable
- *Excellent customer care skills in promoting reputation of pension functions.
- *Ability to interpret and correctly apply regulations to documents processed.
- *Ability to provide explanations of actions taken and other information both verbally and in writing and in a professional manner.
- *Ability to use specialised computerised applications requiring expert knowledge to manipulate and retrieve data (ESR and Pensions on-line).
- *Proven interpersonal skills to build and maintain working relationships.
- *In depth understanding of client organisation, Agenda for Change regulations.
- *Able to understand and interpret changes in local, national and statutory regulations.
- *Knowledge of NHS Pension scheme.
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Applying for this NHS job
This advert is for Apprentice Pension Officer with University Hospitals Birmingham NHS Foundation Trust in Birmingham, Midlands, England. It is listed as a Administrative and IT role. The advertised salary is £15,642 to £24,852 a year. The contract type is Apprenticeship. The application deadline is 06 Jul 2026.
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