Job overview
The role of an Appointments Clerk (Higher Level) is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.
The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong worth ethic and provide support to each other during busy and high-pressure situations.
Please note that if you require a Visa to work in the UK, this post will not be eligible for a Certificate of Sponsorship.
Main duties of the job
The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.
Detailed job description and main responsibilities
- Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met. FULL JOB DESCRIPTION ATTACHED
Person specification
Skills
Essential
- Understanding of patient access targets and local policies
- Experience of dealing with the general public and/or patients
- Good interpersonal/communication skills and ability to relate to people with tact and diplomacy
Experience
Essential
- Minimum 2 years' experience working as a basic level appointments clerk (or similar)
- Knowledge of appointment systems
Desirable
- Knowledge of Lorenzo
Qualifications
Essential
- GCSE Mathematics and English
- Demonstrable working experience, equivalent to L3 NVQ
Desirable
- Customer Care qualification
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Applying for this NHS job
This advert is for Appointments Clerk (Higher Level) with Warrington and Halton Teaching Hospitals NHS Foundation Trust in Warrington, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 N/A. The contract type is Permanent. The application deadline is 31 Jul 2026.
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