Job overview
Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.
An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.
We are seeking an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.
You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.
Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.
A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Experience
Essential
- Substantial experience of supporting a large user base
- Excellent communication and time management skills
- Proven ability to work to tight deadlines
- Experience in working in a demanding environment
Knowledge Requirements
Essential
- Extensive experience working in a application support or call centre environment
- Expert knowledge of Microsoft desktop packages
- Expert working knowledge of the Internet and E-mail
- Knowledge of the Data Protection Act and issues around data confidentiality
- Awareness of NHS processes and business processes and dependencies
Desirable
- Experience of using clinical applications across the NHS
- Good knowledge of working in the NHS
Contractual Requirements
Essential
- Participate in the 24 hours on call rota
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
Qualifications-Academic/ Craft/ Professional/ Further training
Essential
- Educated to Diploma level or equivalent experience in a IT or business environment
- Ongoing personal and professional development
Desirable
- ITIL Qualfication
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Applying for this NHS job
This advert is for Application Support Analyst with Sherwood Forest Hospitals NHS Foundation Trust in Sutton In Ashfield, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 22 Jul 2026.
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