Job overview
This is an opportunity to join the team in the busy Pharmacy Team, working within the Anticoagulation Service .
The post holder will be expected to work with a flexible approach, always maintaining confidentiality, when dealing with service user/staff information.
The postholder will be responsible for participating as a key member of the admin team by providing an efficient, customer-focused reception and administrative service.
This will support the clinical team(s), patients and their carers who access the service and ensure the smooth day-to-day running of the work environment.
Main duties of the job
To be responsible for all areas associated with the administration of patient appointments, including paper and electronic records systems.
To ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Detailed job description and main responsibilities
The full details of the role, including main duties and responsibilities are available in the full Job Description and Person Specification which you can find on the right-hand side of the advert page
FULL JOB DESCRIPTION ATTACHED
Person specification
Experience
Essential
- Experience of undertaking administrative/office duties for a minimum of 12 months
- Experience of working in a busy office providing a service to customers/service users
Desirable
- Experience of working as part of a multi-disciplinary team within or outside of the NHS
Qualifications
Essential
- Completion of GCSE Level (or equivalent) standard of Education
Desirable
- NVQ Level 2 in Business Administration (or equivalent) and/or Customer Service
Specific role requirements
Essential
- A courteous and respectful attitude towards others. -– setting an excellent 1st impression
- Remain calm under pressure during very busy periods in the Centre and adapt to the Service needs as required.
- Excellent telephone manner, with the ability to deal calmly and tactfully with telephone callers and visitors
Desirable
- A general interest in anticoagulation or pharmacy
Skills, knowledge and competency
Essential
- Ability to prioritise and organise own workload
- Competent use of Microsoft Office Packages Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively both verbally and in writing to people at all levels, including composing correspondence
- Excellent interpersonal and customer care/service user skills
Desirable
- Ability to take minutes of meetings as required
- Ability to enter and manipulate data for reports via EXCEL databases
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Applying for this NHS job
This advert is for Anticoagulation Receptionist and Administrator with Warrington and Halton Teaching Hospitals NHS Foundation Trust in Warrington, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent: Monday to Friday. The application deadline is 30 Jul 2026.
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