Ambulatory Care/ Care of Older people Administrator

Job overview

Title:          Ambulatory Care/ Care of Older people Administrator

Grade:      Band 3

Annual Leave:  27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service

Department:                    Ambulatory Care/ Care of Older people

Responsible to:   General Manager – Emergency and Integrated Medicine

Accountable to:  Service Manager – Ambulatory Emergency Care

Job Summary

To work as part of the Administration team in the Ambulatory Care and Care of Older People  and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.

To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

To create clinics and assist with booking patient appointments in outpatients.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

Detailed job description and main responsibilities

Main Duties

• Registering and greeting patients on arrival
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
• Deal with queries face to face, on the telephone or via email
• Ordering notes for patient admission, for doctor's perusal
• Ensuring accurate data entry of patient data on all systems
• Amend patient and GP details as required
• Booking appointments
• To monitor the team email inboxes, ensuring task have been completed.
• Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
• To take responsibility for effective use of office supplies.
• Logging all IT issues and notifying Lead Administrator
• Keeping workstations neat and tidy at all times
• Ensuring that the porters collect the confidential waste and bags for health records
• To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
• To deal with enquiries from patients and staff, both internal and external
• Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
• To provide administrative support to all clinical staff on duty
• Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
• Order notes for patient admission
• Accurate data inputting for outcoming of patients
• Promote the department to deliver the goals of Whittington Health
• To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
• To contribute to team and departmental discussions in order to develop and modernise the service