Job overview
We are seeking an organised, professional, and welcoming Ward Receptionist to provide front-line administrative support on Alex Ward, which includes a 20-bedded elective surgical ward and the Admissions on the Day Unit. In this role, you will be the first point of contact for patients, visitors, and staff, ensuring a smooth patient journey from admission to discharge. Responsibilities include greeting and directing patients, managing calls and enquiries, booking patients in and out on the Care Records Service (CRS), coordinating appointments, and supporting clinicians and nursing staff with essential administrative tasks. This is a key role in maintaining efficient ward operations and delivering an excellent patient experience.
Main duties of the job
You will have excellent communication skills, enjoy working in a busy environment and have the ability to prioritise your workload with minimum supervision. Clerical, administrative and good computer skills are essential. Previous experience of working with the public in a hospital setting is desirable.
Detailed job description and main responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
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Person specification
Skills
Essential
- Excellent communication, organisational and administrative skills
- Excellent interpersonal skills with the ability to relate to members of the public and staff
- Ability to deal with challenging situations
- Ability to work as team member
Desirable
- Experience in using e mail systems and other software packages such as Outlook, MS PowerPoint
Experience
Essential
- Experience of working with the public in a reception environment and over the telephone
- Experience in filing, photocopying, faxing and answering the telephone
Desirable
- Experience of working in the NHS or a care setting environment
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Applying for this NHS job
This advert is for Alex Ward Receptionist with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £30,142 Pro rata, p.a, inclusive of HCAS (Outer). The contract type is Fixed term: 12 months (12m FTC). The application deadline is 09 Jul 2026.
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