Job overview
This role involves providing clerical and telephone support to the Advice Line and PHN services in Stockport. Responsibilities include managing clinic appointments, processing correspondence, and maintaining patient records using various IT systems. The role requires handling sensitive and confidential information with care.
Main duties of the job
Detailed job description and main responsibilities
- To provide a full range of clerical duties as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including spread sheets, word processing, emails, electronic patient record processes, scanning and retrieval of information using a variety of systems.
- To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate.
- General office administration including filing and the management of electronic and paper information
- To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader.
- To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines.
- To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information
- To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16
Person specification
Knowledge
Essential
- knowledge of a range of administrative procedures
Desirable
- knowledge of NHS Systems EMIS, PAS and Synergy
Experience
Essential
- Previous clerical/ administrative experience
- Experience of general office duties
Desirable
- Experience of working in a health care setting
- Experience of working with general public
Skills and abilities
Essential
- Communication skills
- IT skills including MS office, data inputting and scanning
Education and Qualifications
Essential
- English, Maths GCSE (A-C)/ O'Level or equivalent qualifications
- NVQ level 2 or above in a relevant subject - IT/ Administration/ Business
Desirable
- Relevant administrative qualification eg RSA/ keyboard skills/ ECDL
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Applying for this NHS job
This advert is for Advice Line Administrator with Stockport NHS Foundation Trust in Stockport, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata per annum. The contract type is Permanent. The application deadline is 26 Jul 2026.
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