Job overview
The Adult Community Administrator provides a comprehensive and responsive administrative support service to the Adult Community Services within the Integrated Care Division. The role acts as a key point of contact for referrals, patients, carers, clinicians and partner agencies, ensuring information is managed accurately, confidentially and in line with Trust policies.
The post holder will support the effective running of community services by processing referrals, maintaining accurate records, supporting patient pathways and contributing to service improvement. The role operates on a rotating shift pattern between 07:30 and 22:00, seven days per week, and requires flexibility to meet service needs.
Main duties of the job
- Act as the first point of contact for referrals, enquiries and general communication, ensuring a professional, courteous and patient‑focused service.
- Receive, process and accurately record referrals, discharges, transfers and associated documentation on clinical systems.
- Communicate effectively with clinicians to highlight urgent referrals and support escalation processes where required.
- Manage confidential information in line with Trust policies, GDPR and data protection requirements.
- Produce and maintain accurate records, reports and activity data within agreed timescales.
- Provide non‑clinical advice and information to patients, carers and external agencies, including handling sensitive and confidential enquiries.
- Support service delivery by identifying delays, issues or risks and escalating them appropriately.
- Contribute to service development discussions and procedural improvements.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
Essential
- NVQ Level 3 / RSA 2 in Business Administration or equivalent experience
Desirable
- Minimum 1 year experience in a similar administrative role. At least 12 months relevant administrative experience. Recent experience (within 2 years) in a comparable role
Communication skills
Essential
- Clear and effective verbal and written communication skills, including ability to handle sensitive and confidential information professionally
Desirable
- Experience communicating with patients, carers or external agencies in a healthcare or customer‑facing environment
Knowledge & IT Skills
Essential
- Competent in using IT systems including Microsoft Office (Word, Excel, Outlook), with accurate data entry skills and ability to maintain electronic records and databases
Desirable
- Experience using spreadsheets (Excel) for data entry, reporting or tracking information, and knowledge of NHS systems (e.g. EPR, PAS, Civica Scheduling & Liquid Logic)
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Applying for this NHS job
This advert is for Adult Community Administrator with Northern Care Alliance NHS Foundation Trust in Salford, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Agenda for Change Band 3. Pro‑rata for part‑time hours.. The contract type is Permanent: Working pattern: Rotating shift pattern between 07:30 and 22:00, 7 days per week, including weekends and bank holidays, in line with service requirements. The application deadline is 16 Jul 2026.
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