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Job overview
We are looking for a well-organised, enthusiastic and motivated individual to join our Children’s Services team as an Admissions Coordinator and Pathway tracker. This post will include a wide range of duties including the booking of patients’ surgery, Tracking their pathway and organising pre-operative appointments.
The candidate must have experience in providing an effective and efficient and accurate administrative service, understand patient waiting times and RTT pathway management, and be a team player and able to balance several different tasks at a time. In return, the successful applicant will enjoy a varied role and opportunities for personal development.
Main duties of the job
Proactively manage patient waiting times through receipt, registration and booking of all patients in line with Trust Policies and procedures, national targets and paying particular attention to the 18 week and service relevant referral to Treatment targets. To be responsible for tracking and navigating 18 week and cancer pathways. Validating, amending and improving data quality in relation to patient’s pathways.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 8th July 2026.
Interviews are due to be held on 20th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
- Sound use of email and various IT packages at intermediate /advanced level, e.g, MS Office
- Well-developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
- Ability to influence others positively and act as a role model within a small team
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Desirable
- Knowledge of and experience using EPIC
Knowledge
Essential
- Basic knowledge of waiting lists and booking procedures
- Understanding of confidentiality and data quality
- Sound knowledge of office procedures
- Understanding of current waiting times targets
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Experience
Essential
- Experience of working in a busy clerical/office environment or reception service
- Prioritising, planning and organising own tasks
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages – Microsoft office
- Experience of producing documents to a high standard
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of supervising staff
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
Desirable
- Evidence of CPD
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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Applying for this NHS job
This advert is for Admissions Coordinator and Pathway Tracker with Cambridge University Hospitals NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 p.a. pro rata. The contract type is 12 months (Fixed Term / Secondment for 12 months). The application deadline is 08 Jul 2026.
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