Administrator/Receptionist

Job overview

To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.

Duties will include:

• general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (Vision)
• Maintaining databases and liaising with outside agencies and within the University Health Board (UHB).

Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

An exciting opportunity has arisen to be part of the Cardiff and Vale Health Inclusion Service (CAVHIS), which aims to deliver an equitable and high standard of care to vulnerable groups in Cardiff and the Vale. We are keen to recruit someone who shares our passion for this client group.

The successful applicant will have excellent communication skills and will work well within a team. The ability to cope in stressful and demanding situations is highly desirable, although support will be given.

The main purpose of this job is to:

• Facilitate access, to medical and other health and social/well-being related appointments for patients who typically experience barriers when accessing healthcare services.
• Act as a focal point for signposting and communication between patients, doctors, nurses, other members of CAVHIS and external services.
• Undertake various administration duties associated with patient care and the efficient running of CAVHIS.

Detailed job description and main responsibilities

JOB SUMMARY/JOB PURPOSE

To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.

Duties will include:

• general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (Vision)

• Maintaining databases and liaising with outside agencies and within the UHB. Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.