Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
To provide a comprehensive and high quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
**We are unable to offer sponsorship on this purely administrative role
Main duties of the job
It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver improvements in sexual health for the population of Hertfordshire.
Flexible working is required to include central booking clinic cover and admin duties as required by the management team. The post holder will require flexibility to work evenings as and when required.
To maintain and promote at all times confidentiality and be aware of the sensitive nature of the GUM, HIV and Contraception Service. The post holder will act on their own initiative in dealing with day to day issues.
Detailed job description and main responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Experience
Essential
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures.
Skills and Knowledge
Essential
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently.
- Excellent attention to detail.
- Ability to work and adapt to a changing environment.
- Ability to work autonomously and make decisions.
- Evidence of excellent organisational skills.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Education/Qualification
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
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Applying for this NHS job
This advert is for Administrator/Receptionist with Central London Community Healthcare NHS Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,329 - £26,958 Per Annum, inclusive of HCAS. The contract type is Permanent. The application deadline is 02 Jan 2025.
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