Administrator

Job overview

An exciting opportunity has arisen for an enthusiastic and committed Administrator to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford but with the expectation to provide cover at Grove View Dunstable if required.

To provide comprehensive and high-quality administrative support to the integrated contraception and sexual health service.

To ensure that joint working and close co-operation is developed and maintained with staff, both internal and external, to provide a complete and patient focused pathway.

• hours per week, Monday to Friday with shifts including 8:45 - 16:45, 9:00 - 17:00 and 12:00 - 20:00. Saturday on rotation 0900-1300 with half day off in that week. Half day off per week which may vary due to staffing and clinic needs.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 3rd September 2026

Main duties of the job

To provide a comprehensive, confidential and high quality administrative and secretarial (where required) service to the iCaSH Team.

To undertake a high level of self-directed work, autonomous decision making, troubleshooting and the ability to manage sensitive information. Prioritise own day-to-day activities, including any specific requirements of the team/service.

To work collaboratively with all members of the multi-disciplinary team.

Detailed job description and main responsibilities

To have sound knowledge of the electronic patient record system, utilising the service’s electronic systems and databases to input and retrieve information.

Maintain patient information on the electronic patient record system including scanning, attaching files and other appropriate actions.

Undertake clerical/secretarial and administrative tasks required for existing service delivery and for new initiatives, priorities and innovations.

Answer telephone and face-to-face queries from patients, staff and stakeholders, providing information as requested and as per Trust guidance. Communicate information and issues to members of the multi-disciplinary team.

To provide general reception, call-handling and administrative support as required within the needs of the service and provide administrative support to members of the leadership team.

Hand out clinician prescribed or issued medicines to patients where appropriate/required and in accordance with Trust Policy.

Identify and refer to senior colleagues any young and/or vulnerable people complying with Cambridgeshire Community Services (CCS) safeguarding policies.

To maintain patient notes according to the Trust ‘Records Management Policy’ and have knowledge and experience of medical/sexual and reproductive health terminology.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.