Job overview
To undertake various reception and administrative/clerical duties associated with the functions of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.
Main duties of the job
To provide a patient focused service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
To accurately input, update and monitor patient related information onto the computerised electronic system.
To register referrals onto the electronic system making, changing and cancelling Patients’ appointments.
To prepare Physiotherapy & Occupational Therapy Services’ treatment notes for initial attendances.
To be responsible for the security of case notes in the department.
To process telephone calls and enquiries and take appropriate action.
To arrange transport for patients if required.
Detailed job description and main responsibilities
To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient’s attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.
To undertake duties relating to any aspect of service provided by the Physiotherapy & Occupational Therapy Services Out-Patient reception, within the grade of the post.
To be responsible for informing the Band 3 Senior Administrator on administrative and clerical matters. To inform the Directorate Support Manager in the absence of the Senior Administrator.
To work closely with the Physiotherapy & Occupational Therapy Services Administrative & Clerical staff to ensure the development of an efficient team to effectively support the Department.
To ensure patient confidentiality is always maintained.
Please see full job description for further duties
Person specification
Essential
Essential
- Minimum of 4 GCSE's or equivalent, Including English
- Working knowledge of Microsoft Office / Computer Systems
- Face to face contact with patients, carers, colleagues and members of the multidisciplinary team using a range of communication skills.
- Flexible approach to relocating various offices in response to work demands
Desirable
- Knowledge of PAS/willing to undertake any relevant training.
- Telephone skills e.g. for booking/arranging appointments & being first point of contact for informal complaints
- Flexible working hours to cover colleagues during absences
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Applying for this NHS job
This advert is for Administrator with The Royal Wolverhampton NHS Trust in Wolverhampton, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata per annum. The contract type is Permanent. The application deadline is 28 Jul 2026.
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