Job overview
Oakley House is home to 3 Community Mental Health Teams - 2 Older Persons and an Adult CMHT. We are looking for a highly proficient administrator to support the teams. This role requires a high level of multi-tasking and resilience to sensitive information, and ability to work using own initiative but also as part of team.
The ideal applicant will be used to and enjoy working in a multi-tasking role and above all have the ability to remain calm and resilient in a busy and challenging environment.
An administrative background is required with excellent keyboard skills and strong telephone reception experience. A typing/word processing qualification is required as part of the role is typing letters and reports which are dictated by clinical staff.
Main duties of the job
You will be organising meetings and taking minutes on a weekly basis.
This role is based at Oakley House in Merley which has on site free car parking and is on a main bus route.
Telephone reception to service users, GPs and other agencies
Typing clinical documentation using audio typing, and producing adhoc letters on word to team's requirements.
Processing and sending information to, service users, GP's and other agencies
Outpatient reception.
Booking appointments
Arranging and taking minutes of meetings.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected].
Person specification
Information Technology
Essential
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA II or equivalent standard.
Job specific experience
Essential
- 2 years of previous experience within a comparable role, admin and/or customer service.
- Excellent communication & interpersonal skills, both written & verbal
- Excellent organisational skills with ability to multitask
- Ability to deal with emotionally heightened service users
- Organising meetings & Minute taking skills
Desirable
- Previous NHS experiences
Knowledge, skills & training
Essential
- Min 5 GCSE’s including Maths or English, or equivalent
- RSA Level 2, ECDL or equivalent level of IT skills
- Ability to use keyboard with high degree of speed and accuracy (audio typing and copy typing) and inputting information
- NVQ Level 2 or equivalent level of experience of office procedures
Personal qualities/attributes
Essential
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills
- To show understanding of patient confidentiality.
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Applying for this NHS job
This advert is for Administrator with Dorset Healthcare University NHS Foundation Trust in Poole, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 p.a.. The contract type is Permanent. The application deadline is 09 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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