Administrator

Job overview

We are looking for an enthusiastic band 3 administrator to join the CAMHS admin team based at Brookside Family Consultation Clinic in Cambridge.

The successful candidate will need to be calm, patient, organised and able to work autonomously and within a team. You will need to have good communication skills and be a competent typist as this role involves typing up reports, letters, and minutes, and booking appointments for our clinicians, as well as helping to maintain our waiting lists.

You will be proactive in solving problems and  answering queries and you will see these through to completion.

The ideal candidate will have a strong team work ethic, sense of accountability, a friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.

To support you, we will provide full training and supervision, and we will commit to aiding your development within the role. This post also offers hybrid working.

If you are looking for a new challenge, enjoy variety in your work, and wish to be part of a well-established team striving to make a difference, then we want to hear from you.

Main duties of the job

The post holder will help provide a comprehensive administrative service within their team, administrating the core mental health treatment pathway as well as the neurodevelopmental conditions diagnostic and treatment pathways. You will support the Core and Neuro Teams by:

• Creating meeting agendas and taking minutes
• Typing and sending correspondence
• Maintaining patient records and waiting lists
• Sending and receiving documents to support patients' referrals
• Arranging clinics/appointments as patients move through their treatment pathways.

The applicant should have excellent written and verbal communication skills and be able to work under occasional pressure. We will provide full training on our bespoke software and procedures, and we offer opportunities for further development and training.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise team meetings, take, transcribe and distribute minutes accordingly.
• Organise clinics and associated appointments for clinics, using appropriate database systems to manage work.
• Provide operational support to colleagues.
• Field requests from staff and service users in accordance with Trust procedures.
• Input and update service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain electronic patient records, ensuring they are kept up to date at all times.
• Ensure good client service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.