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Job overview
Are you an experienced administrator seeking a role in mental health?
A part time vacancy has arisen for 19.5 hours per week (Fixed Term for 1 Year) to provide administration support to the teams within the Child & Adolescent Mental Health Service based at Temple House, Keynsham.
This important role involves typing letters and reports to referrers and clients, and keeping records up to date on the patient database. The post holder will work in our busy reception, including answering the phone, and have contact with service users, parent(s)/carer(s) and professionals.
Main duties of the job
- To provide an efficient and effective comprehensive administrative support to the team/service.
- Provide a polite and efficient reception service to patients and visitors.
- To accurately type and distribute letters and other documents as required.
- Arrange and provide admin support for meetings including minute/note taking.
- To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
- To update patient records as required and ensure that the Trust’s databases are up to date and all clinical data is entered appropriately.
- Record and pay patient travel expenses when appropriate according to Trust policies.
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person specification
Skills
Essential
- Good interpersonal skills, face to face and telephone manner
- Understanding of the need for confidentiality
- Able to work under limited supervision
Desirable
- Ability to produce good quality correspondence and reports
Knowledge
Essential
- Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams
Desirable
- Safeguarding knowledge of mental health issues
- Understanding of Data Protection/Information Governance
Experience
Essential
- Experience of working in an office environment, including telephone contact with both clients and professionals
- Previous experience of working in a reception or client facing role
Desirable
- Experience of using healthcare patient record systems e.g. RiO
- Previous NHS experience
- Experience of working in healthcare administration or public sector administration
Qualifications
Essential
- Educated to GCSE Level or equivalent, including English and Maths, Grade C or above
Desirable
- RSA in typing or similar, or previous experience of general administrative functions
Personal Qualities
Essential
- Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
- Excellent telephone manner and professional approach
- Able to work effectively within a team environment
- Customer focused approach and willingness to be flexible
Contractural Requirement
Essential
- Able to work flexibly across other teams, if required
Desirable
- Able to travel independently between sites, if required
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Applying for this NHS job
This advert is for Administrator with Oxford Health NHS Foundation Trust in Oxford, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pro-rata. The contract type is Fixed term: 12 months (1 year from start date). The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.