Administrator -Speech and Language Therapy Team

Job overview

Cornwall Partnership NHS Foundation Trust are looking for a full time administrator to join the Adult Speech and Language therapy team.  The roles will be based at Helston Health Centre, providing administrative support to the service and its clinical staff across the county. Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Speech and Language Therapy (SLT) patients, communicating with service users, signposting patients and staff, and managing the Speech and Language Therapy email accounts, and phone lines.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Main duties of the job

• Making appointments using relevant patient information system. •    Typing correspondence including administrative support to SLT Team. Printing of letters to Consultants and GPs and other healthcare professionals. •    Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event. •    Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager. •    Managing your own diary and prioritise work. •    Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock. •     Discharge patients from active caseloads as directed by the clinical team. •    Assist team in the collection of information for various audits. •    Use reporting systems to log any maintenance/equipment testing requirements as directed by team lead

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.