Administrator - Receptionist

Job overview

Due to retirement, we are looking to recruit a part time experienced Administrator - Receptionist to join our friendly front of-house team based at Princess Road Clinic in Malton. Princess Road Clinic is a mental health base providing care, support, and information to people in the Ryedale community. There is free car parking available to staff.  As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners

Whilst having previous experience in a customer service role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

The post is 22.5 hours per week, Wednesday to Friday.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone, inputting information and processing referrals on the patient record system.  The role will involve dealing with incoming and outgoing post, room bookings, ordering office supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.

The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.

For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.

Detailed job description and main responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas.  All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.

For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: [email protected].

This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.