Job summary
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information, electronic and hard copy, in a timely manner and in accordance with current policies.
The post-holder will be an integral part of the general practice team.
This is a position for 25 hours spread over 3 days.
Working hours as follows:-
Wednesday - 8am - 6:30pm 30 minute lunch break
Thursday - 9am - 2:00pm
Friday - 8am - 6:30pm 30 minute lunch break
Main duties of the job
he following are the core responsibilities of a Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
3. Process personal, telephone and e-requests for appointments
4. Action incoming emails and correspondence as necessary
5. Accurately detail information on patients records within the clinical system
6. Maintain and monitor the practice appointment system
7. Initiate contact with and respond to requests from patients, team members and external agencies
8. Photocopy documentation as required
9. Data entry of new and temporary registrations and relevant patient information as required
10. Direct requests for information, i.e, DSAR, insurance, solicitors letters and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Undertake a broad spectrum of administrative duties commensurate with the role
13. Be an integral part of the general practice team
14. Act as a chaperone as required
About us
Established friendly 5 Partner training practice, registrars and medical students, with a growing list size, currently 14,600 patients. Forward thinking partners, determined to maintain a healthy working environment despite increasing pressures High quality primary care services in a modern purpose built health centre Full complement of highly skilled staff Pharmacy team who manages repeat scripts, medication queries and medication reviews. Reduced Admin admin team to read action and code letters Supportive team with weekly clinical meetings and quarterly whole team meetings Close working relationships with multi disciplinary teams Well organised IT efficient practice using EMIS, DOCMAN Clinical systems Located 25 minutes from Cardiff with good transportation links
Details
- Date posted: 18 June 2026
- Pay scheme: Other
- Salary: Depending on experience Salary Available upon request
- Contract: Permanent
- Working pattern: Part-time
- Reference number: M0044-26-0214
- Job locations: Pontnewydd Medical Centre, Aberrhondda Road, Rhondda, Porth, PORTH, Rhondda Cynon Taff,, CF39 0LD, United Kingdom
Job responsibilities
In addition to the primary responsibilities, the Care Navigator has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences
b. Scan patient related documentation and attach scanned documents to patients healthcare records
c. Participate in local initiatives to enhance service delivery and patient care
d. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
e. Support and participate in shared learning
Person specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of administrative duties
Qualifications
Essential
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C - Level 4 or above, or Functional Skills Level 2 in Maths and English
Desirable
- Active signposting or Care Navigator training qualification
- NVQ Level 2 in Health and Social Care
- Customer service qualification, NVQ or equivalent
Knowledge, Skills and Abilities
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clinical IT system user skills and the ability to record accurate notes
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Knowledge of and ability to work to key policies and procedures
Desirable
- Chaperone procedure
- Demonstrate personal accountability, emotional resilience and work well under pressure
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Applying for this NHS job
This advert is for Administrator - Pont Newydd Medical Centre with GP Practice in Wales in NEWPORT, Cardiff, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 03 Jul 2026.
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