Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! We are pleased to offer an exciting permanent, part time opportunity for a Band 3 Administrative Officer to join our supportive and collaborative team. Hours: 22.5 hours per week Working pattern: Tuesday, Wednesday and Thursday (possible flexibility on this working pattern). This role plays an important part in supporting our clinical teams by helping to manage daily incoming referrals. You will support the day to day coordination of referrals, prioritising urgent and non-urgent cases, and ensuring information is accurately recorded and communicated. The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers Communicate appointment related information with patients, carers and other health professionals, you will help ensure referrals are processed safely, efficiently and in line with service priorities. Make effective use of resources and reduce duplication. Highlighting any urgent needs to the appropriate clinical services as required.
Candidates who have previously applied for this role need not apply again Please note: unfortunately, we are unable to offer visa sponsorship for this administrative role.
Main duties of the job
- Receive and manage telephone calls from patients, carers and healthcare professionals in a professional and compassionate manner • Process new referrals, ensuring information is complete and accurately recorded • Book clinics and appointments, update waiting lists and communicate appointment details clearly and sensitively • Support the identification and escalation of urgent needs to the appropriate clinical teams • Assist with the local resolution of queries or concerns, following CLCH policies and procedures, including complaints handling • Communicate effectively using telephone, email, written and face to face methods, in line with customer care standards • Manage incoming and outgoing mail and undertake general administrative tasks, including scanning, filing and document management • Use relevant IT systems to enter, retrieve and maintain patient and service data in a timely and accurate manner • Maintain health records in accordance with information governance and confidentiality protocols • Support departmental filing systems, both electronic and paper based • Undertake smart card re authentication where required • To provide cover for other administrations/team members when necessary or when directed
Detailed job description and main responsibilities
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Experience
Essential
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of working with the general public in a customer or client-facing role
- Secretarial and administrative experience in an office environment
- Experience of taking, producing and distributing notes or letters as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to use own initiative to plan and prioritise own workload to meet deadlines
- Able to provide evidence of where you have demonstrated the Trust’s Values and Behaviours
- Able to meet the required IT Skills for the post
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Education/Qualifications
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience.
- European Computer Driving Licence (ECDL) or equivalent
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Applying for this NHS job
This advert is for Administrator Officer with Central London Community Healthcare NHS Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £27,106 - £28,850 Per Annum, inclusive of HCAS. The contract type is Permanent. The application deadline is 03 Jul 2026.
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