Administrator (Medical Secretary)

Job overview

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare or working on the Staff Bank within these organisations. Nursing and AHP vacancies are also open to Student Nurses and Newly Qualified Nurses/AHPs.

Are you an organised, proactive administrator with a passion for excellent customer service? We are looking for a Medical Secretary to join our Clinical Assessment Service, supporting clinicians to deliver high-quality patient care. This varied and rewarding role offers the opportunity to make a real difference by providing a professional, responsive and efficient service to patients, colleagues and healthcare partners.

Based in Medway, you will manage a range of administrative tasks, including processing clinical correspondence, maintaining patient records and databases, supporting clinic administration and responding to enquiries from patients, clinicians and external healthcare providers. You will review and amend clinical letters generated through our digital dictation system, ensuring they are accurate and ready for distribution. You will also support referrals, imaging requests, MDT outcomes and patient information management, helping services run smoothly and efficiently.

This role is ideal for someone who thrives in a busy environment, can prioritise competing demands and deliver excellent customer service.

Main duties of the job

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

We're looking for a highly organised and motivated individual with excellent communication and administrative skills. You'll have experience producing professional correspondence, be confident using Microsoft Office applications and have strong attention to detail. The ability to manage competing priorities, maintain accurate records and support a busy team is essential.

You'll provide a professional, friendly and efficient service to patients, clinicians, booking teams and external organisations. You'll confidently manage email and phone enquiries, resolve issues promptly and escalate where required. Strong organisational skills will enable you to maintain databases, coordinate referrals, support clinic administration and ensure actions are completed within required timescales.

You'll be adaptable, reliable and committed to continuous improvement. In return, you'll join a supportive team where your skills and commitment to excellent customer service will make a meaningful contribution to patient care.

If you enjoy building positive relationships, solving problems and keeping processes organised, we would love to hear from you.

Detailed job description and main responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net, quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.