Administrator - Integrated Community Occupational Therapy North Team

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

An exciting opportunity has arisen for an enthusiastic and motivated Band 2 Administration Assistant to join our Integrated Community Occupational Therapy North Team.

You will provide a quality administration/appointment booking service within the Integrated Occupational Therapy Team (ICOTT), dealing confidentially, efficiently and courteously with enquiries from both internal/external customers, by telephone and digitally.

You will have a good, demonstrable level of proficiency using different IT systems and will work closely with clinical and non-clinical staff as required to support with essential administrative tasks.

You will be expected to work without direct supervision, prioritise own workload, work on own initiative, manage time effectively and work well under pressure. The role is varied, requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of MPFT. This is a busy environment to work in with constant demand for appointments and supporting our clinical staff and you will be working with a great team of people who will support you along the way

ICOTT have bases in Longton, Newcastle under Lyme and Leek and flexibility to work across these areas is required.

Main duties of the job

As part of this role, you will be expected too:

• Record accurate, confidential and sensitive patient information in electronic patient records system & use of Office 365 packages
• Being part of the wider administration team in ICOTT.
• Actively contribute to service improvement and be involved in patient engagement.

• Communicate in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
• Appoint, cancel and rearrange appointments as required using the Trusts patient recording system.
• Answer telephone enquiries from members of the public and other healthcare departments / professionals.
• Process appropriate letters in relation to the patient’s appointment
• Supporting clinical services including creating and sending letters and supporting projects and audits as required.

If you are interested in making a difference to patients and families and possess excellent communication, organisational skills and a flexible approach then we would like to hear from you.

Detailed job description and main responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

For more information, please see attached detailed Job Description & Person Specification / Main Responsibilities